The short version
| iClinics | Sada | |
|---|---|---|
| What it is | Clinic management software for dental, aesthetic and multi-specialty practices | Dental practice software plus an AI receptionist on WhatsApp, in one system |
| Replies to patient messages by itself | Not listed on iclinics.net as of Oct 2026. Staff can open a WhatsApp chat with a patient from the appointment | ✓ The AI answers and books on WhatsApp, 24/7 |
| How patients book | A public booking page: pick a service, a doctor and a slot. SMS confirmation; staff approval optional | They send a WhatsApp message. Sada offers real slots as tappable options and books the one they pick |
| Automated reminders | SMS through regional gateways, billed by the gateway on volume* | WhatsApp, included in your plan: 1 per booking on Solo, 3 on Clinic |
| Patient-facing languages | SMS templates in English or Arabic | Replies in Arabic, French and English, plus Lebanese Arabizi on Clinic |
| Staff interface | ✓ English and Arabic (right-to-left), set per user | English |
| Back office | Appointments, records, dental charting, billing, pharmacy and inventory, labs, reports | Records, odontogram, treatment plans, billing and PDF invoices, payments, inventory, prescriptions, reports |
| Phone access | ✓ Free iPhone and Android apps | Runs in the phone's browser; can be added to the home screen |
| Pricing | Public: $35, $50 or $90/month, Enterprise on quote (USD, excl. tax) | Public: $99 or $149/month, custom for groups. No setup fee |
| Free trial | 14 days, no card | First month free, set up for you |
*iClinics' FAQ says SMS is charged by the gateway based on volume; its site lists no per-message rate. All iClinics details are from iclinics.net as of October 2026; confirm current plans with them.
What iClinics gets right
Three things worth saying plainly:
The price is on the website.
Four plans, from $35 a month for a solo practitioner, with a 14-day trial on your own data. Most clinic software in the region still says "contact us". iClinics doesn't, and neither do we.
Arabic for the staff, not just the patients.
The whole iClinics interface switches to Arabic, right-to-left, per user. If your receptionist works best in Arabic, that matters every day. Sada's staff screens are in English today; its Arabic is for the patients, on WhatsApp.
Local, and broad.
A Beirut team with support in Beirut hours, native phone apps, and modules for many specialties, from orthodontics to cardiology. A polyclinic running several disciplines on one system will find a lot to like.
If what you need is a well-organized clinic, iClinics is a sensible choice. The difference is what happens when a patient writes to you.
The gap: the messages your patients actually send
Here is a normal week on a Lebanese clinic's WhatsApp:
"Ades el tanzif?" — "Fi maw3ad bukra?" — "Btefta7o l sabet?" — "Baddi ghayyer maw3adi" — "3ende waja3, fiye mroo2 lyom?"
iClinics' site describes outbound SMS (confirmations, reminders, recalls) and a booking page patients can fill in. It shows staff messaging a patient on WhatsApp from the app. But someone on your team still reads each of these, checks the calendar and types the reply. Automatic replies are not listed on iclinics.net as of October 2026. During the day that's your receptionist's time. After hours, the patient waits until morning.
The difference in one line: iClinics helps your staff keep the clinic organized. Sada answers your patients when your staff can't.
Sada's receptionist reads the message, checks your real doctors, rooms and hours, offers slots the patient can tap, and books, reschedules or cancels. It answers the "are you open Saturday" questions and hands the chat to a person the moment one is needed. Every booking lands in the patient's record, because the receptionist and the records are the same system.
SMS or WhatsApp: the channel, and the bill
iClinics sends reminders by SMS through regional gateways, and its FAQ is upfront that SMS is charged by the gateway based on volume. That's normal for SMS. But a recall campaign to 300 overdue patients is then a cost you weigh every time.
The bigger question is where your patients read. In Lebanon, that's WhatsApp. Sada sends reminders there, included in your plan (one per booking on Solo, three on Clinic). When a patient replies "can we make it Thursday?", the AI handles the reschedule in the same chat, and those replies are not charged per message.
Built for one kind of clinic: dental
iClinics serves many specialties. Sada serves one, and the details show it:
- An odontogram and treatment plans that feed the estimate, the invoice and the patient's balance.
- Waitlist recovery: when a slot frees up, it goes to patients on the waitlist automatically.
- Recalls that run themselves: the six-month check-up goes out on WhatsApp, and the replies are handled.
- Cash in two currencies: the books stay in dollars, and a payment in lira is recorded with its rate and the change given.
- X-rays and receipts on WhatsApp: send patients their scans and receipts in the chat they already use.
What it costs
Our prices are public too:
One dentist, one room. The full practice software plus the 24/7 WhatsApp receptionist.
Most popular. Up to 3 doctors and unlimited rooms, Arabizi, more reminders, reviews and reactivation.
Groups: multi-location management, voice-note understanding, priority support.
No setup fee. Cancel anytime. Pay yearly and get 12 months for the price of 11.
Next to iClinics' $50 Clinic plan, Sada's $149 is about $100 more a month. That difference is the receptionist. If it books two or three patients a month who would otherwise have gone elsewhere, it has paid for itself. Your free month shows you the real number.
Moving from iClinics, or running both
You don't have to switch anything to find out.
Start with the receptionist. Connect Sada to your clinic's WhatsApp for a free month while iClinics keeps running the back office as it does today. At the end of the month, count the bookings Sada took that nobody would have answered in time.
If you then want one system, we import your services, prices and patient list as part of onboarding, at your pace.
FAQ
Is iClinics cheaper than Sada?
On the subscription, yes. iClinics publishes plans from $35 to $90 a month; Sada is $99 or $149 a month. The plans pay for different things. iClinics is clinic management software with SMS reminders. Sada is dental practice software plus an AI receptionist that answers patients on WhatsApp and books them, day and night.
Does iClinics work with WhatsApp?
iClinics shows staff opening a WhatsApp message to a patient from the appointment in its mobile app. Its automated reminders and recalls go out by SMS. Automatic WhatsApp replies and AI booking are not listed on iclinics.net as of October 2026. In Sada, the WhatsApp conversation is the booking channel: the AI replies, offers real slots and books.
Can I run Sada alongside iClinics?
Yes. Start with the receptionist: connect Sada to your clinic's WhatsApp for your free month while iClinics keeps running the back office. If you decide to move fully, we import your services, prices and patients as part of onboarding.
Will my patients accept talking to an AI?
They already message your clinic on WhatsApp; Sada answers in the language they wrote in. Your team sees every conversation in a shared inbox and can take over any chat at any time.
Do WhatsApp messages cost extra with Sada?
Reminders are included in your plan: one per booking on Solo, three on Clinic. The AI's replies inside a patient's conversation are not charged per message.
The bottom line
iClinics organizes a clinic. Sada organizes a dental clinic and answers its WhatsApp.
If you want the lowest monthly price for records and scheduling, or a staff interface in Arabic, look closely at iClinics. If your WhatsApp fills up with questions nobody has time to answer, try Sada free for a month and count the bookings.
Your first month is on us. Live in a day, alongside what you use today.
Run Sada's receptionist on your WhatsApp while iClinics keeps running, and let the bookings decide.
Sada is not affiliated with iClinics or Cedars Software Solutions. iClinics is named only to identify the product compared. iClinics pricing and features are taken from iclinics.net as of 25 October 2026 and may change; confirm current details with the vendor.