What "speaks Arabic" has to mean
Translating an English bot is not enough. A clinic's patients write in at least four ways:
| How the patient writes | Example | What it means |
|---|---|---|
| Arabic script | بدي موعد لتنظيف الأسنان | I want an appointment for a cleaning |
| Lebanese Arabizi | fi maw3ad bukra ba3d l dohor? | Is there an appointment tomorrow afternoon? |
| French | Je voudrais décaler mon rendez-vous | I'd like to move my appointment |
| English | How much is whitening? | A price question |
| All of them at once | Bonjour, 3ende waja3, can I come today? | I'm in pain, can I come today? |
Sada answers each patient in the language they wrote in. Arabizi matters most: it is how a large share of Lebanese patients actually type, and it is the form generic tools fail on.
What Sada's AI receptionist does
- Books, reschedules and cancels on WhatsApp at any hour, against the clinic's real doctors, rooms and working hours.
- Sends reminders before each visit with one tap to confirm or reschedule, and offers freed slots to the waitlist.
- Answers the everyday questions: opening hours, location, which doctor, and prices if the clinic chooses to publish them.
- Follows up: recalls patients who are due, and asks for a review after a visit.
- Files what patients send: an X-ray or a panoramic sent on WhatsApp can be saved to the patient's record.
- Hands over to a person whenever a message needs one. The team sees every conversation and can take over.
Because the receptionist is part of the same system as the patient records, charting and billing, a booking made at midnight is already in the calendar and the patient's file when the clinic opens.
How it stays reliable
- It never invents an appointment time. Open slots are calculated by the scheduling engine and shown as options; the AI does not type times itself.
- Nothing is booked without the patient confirming in a separate message.
- It does not diagnose or give clinical advice. Pain, swelling and emergencies are booked or passed to the team.
- It respects "stop". A patient who opts out is not messaged again.
- It uses Meta's official WhatsApp Business Platform, on the clinic's own number.
AI receptionist, booking bot, or practice software?
| Booking bot only | Practice software only | Sada | |
|---|---|---|---|
| Answers patients on WhatsApp | ✓ | ✗ | ✓ |
| Knows the real schedule | Needs a separate calendar | ✓ | ✓ |
| Patient records, charting, billing | ✗ | ✓ | ✓ |
| Booking lands in the patient's file | Copied by hand | Typed by the desk | ✓ automatically |
A bot without the schedule can only collect requests. Practice software without a receptionist leaves the messages unanswered after hours. Sada is both, on one set of data.
Pricing
One dentist, one room. The WhatsApp receptionist plus the full practice management system.
Up to 3 dentists, unlimited rooms, Lebanese Arabizi, more reminders, reactivation and reviews.
Groups and multi-location clinics, voice-note understanding, priority support.
No setup fee, no contract, first month free. Pay yearly and the twelfth month is free.
Questions clinics ask
Is there an AI receptionist for dental clinics that works in Arabic?
Yes. Sada is dental practice software with a WhatsApp AI receptionist that understands and replies in Arabic, Lebanese Arabizi, French and English. It is built in Lebanon for clinics in Lebanon and the Levant.
Does it understand Arabizi, Arabic written with Latin letters and numbers?
Yes. Messages like "baddi maw3ad" or "3ende waja3" are understood and answered the same way. Lebanese Arabizi is included from the Clinic plan.
Does it work on phone calls or on WhatsApp?
On WhatsApp, on the clinic's own number, because that is where patients in the region already contact the clinic. Voice notes can be understood on the Custom plan.
Can the AI give medical advice?
No. It books, reminds and answers practical questions. Anything clinical is booked as a visit or handed to the clinic's team.
How long does it take to set up?
Usually about a day. Onboarding is included: the clinic's services, doctors, rooms and hours are set up for it.
How much does an AI receptionist for a dental clinic cost?
Sada starts at $99 per month for a single dentist and $149 per month for a clinic of up to three dentists, including the full practice management system. The first month is free.
Related
Hear it answer your own patients, in their own words.
First month free, on your clinic's WhatsApp number.